DHL will now suspend consumer shipments ‘from any origin’ that are over $800 because of a tariff-induced backlog at US customs

The global logistics firm DHL has announced it will stop shipping packages valued over $800 to U.S. consumers, citing new, stricter U.S. customs rules.

The company pointed to the 10% tariffs imposed by the Trump administration in early April, which it says have triggered increased customs scrutiny for packages exceeding the $800 threshold. This heightened oversight has resulted in shipping delays and backlogs, according to DHL.

“This change has caused a surge in formal customs clearances, which we are handling around the clock,” the company said in a statement. “While we are working diligently to scale up and manage this increase, shipments over USD 800—regardless of origin—may experience multi-day delays.”

When contacted by NPR, a spokesperson for U.S. Customs and Border Protection (CBP) did not specifically address DHL’s new policy but provided general details on customs duties. According to CBP’s website, packages undergoing formal entry require more extensive documentation and a CBP bond, while informal entries involve less paperwork and are processed by the agency.

DHL said the new policy, which took effect Monday, applies to all consumer-bound packages over $800 from any country. The company will continue to handle business-to-business shipments over $800 but warned those deliveries may also face delays.

These changes follow the Trump administration’s efforts to reshape global trade policy, including closing the so-called de minimis loophole. That exemption currently allows goods valued under $800 to enter the U.S. without import fees or extensive inspections.

In early April, the administration announced the end of de minimis exemptions for products from China and Hong Kong, effective May 2—a move expected to heavily impact e-commerce platforms like Shein and Temu that ship low-cost goods to U.S. consumers.

A report from the Congressional Research Service noted that de minimis shipments to the U.S. soared from 153 million in 2015 to over 1 billion in 2023. CBP says these shipments now make up 92% of all inbound cargo.

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